Terms of use

Thank you for visiting www.miamossa.com and www.miamossa.gr. Please read carefully these terms of use and be sure that you understand your rights and obligations that are involved with the use of these sites (from now mentioned as “our site”). If you disagree with any of these terms, please do not use our site, as  this may damage both, you as a client and our Company too. Even if you visit a particular portion of the web site and  bypass these terms, the use of our web site indicates your continued acceptance of these terms and your acknowledgement that you are still bound to the terms, since we may revise these Terms at any time. If you have any questions about these terms, you may contact us at info@miamossa.com.

Legal information / Use of this site

Our site is owned and operated by the Company Tselios Bros. and Co. located in Agiou Ioannou 18-20, Agia Paraskevi, Athens, Greece, VAT No: EL999927069. Miamossa is a registered trademark. www.miamossa.com  and www.miamossa.gr are registered domain names.

The contents of our web site (photos, buttons, graphic designs, text etc.) are intended for your personal, noncommercial use. You cannot use, transmit, modify, publish any of this material for commercial purposes without prior written permission of our Company.

You agree that you will not access or use the web site in any manner that could damage, disable or impair our web site or its host, servers, network, systems or other users. Also that you will not try to transmit virus, worms or any other malicious software.  And that you will not try to have access to our system and/or database using spiders, robots and any other automated mechanism.  Also you agree that you will not try get e-mail addresses and send e-mails to our customers.

Feedback and reviews

Any feedback, comments and reviews about our products and services as well as any ideas and other submissions disclosed, submitted or offered to Miamossa, remain property of our site and we may use them in a way that could be helpful to other users of our site and to ourselves. We commit to publish users’ reviews about our products and/or services unless they contain libelous or unlawful or abusive material.

Pricing Policy

At Miamossa we make all efforts so that the prices and stock availability mentioned in our site are accurate. Nevertheless mistakes may happen. In such cases we will try to settle the difference in a sense of mutual understanding.

Representation of colors

We have done our best to display as accurately as possible the colors of the products shown on our web site. However the colors that you actually see may be slightly different, due to your  monitor’s settings. Thus we cannot guarantee 100% accuracy of the colors shown.

Typographical errors

We are trying to be as accurate as possible regarding prices, availability, product description and any other information contained in our site. However, due to the amount of the information, errors cannot be completely avoided. In case that the customer considers that he/she has been misled by an inaccurate product description or a wrong photo, price etc. we will try to settle the difference in the most convenient way for both parties. Also the customer has the right to return the products and get replacement or refund for his order. About the returns procedure and terms please visit our page……..

E-mails / Newsletters

We are trying to be as discreet and clear as possible when communicating with our customers. After placing an order you will receive the necessary e-mails informing you about the process of your order. Also if you are a registered user of our site, you may receive in a regular basis our newsletters with offers, useful information about our products, new arrivals etc. You can stop this process at any time either by clicking the “unsubscribe” link at the top of each e-mail, or by sending a simple e-mail with your request at info@miamossa.com.

Third-party links

Internet is a matter of connections and links between web sites. Our site may place links to external web sites, other e-shops, blogs etc. that we recommend to our users, as well as other web sites may have links to our site. Miamossa and our company do not have control over these linked sites and we are not responsible in any way about privacy and security conditions in these web sites. Our users follow these links at their own risk. Of course we will use any feedback and information given from our users concerning suspicious or dangerous web sites. Please leave your feedback at info@miamossa.com.

Limitation of liability

The products that you see in our web site are provided “as is”, without any warranties about their specifications, their reliability and durability in time. Nevertheless, our purpose is to sell products that meet good standards of quality and keep our customers satisfied. As a result we will try to help our customers providing -when possible- after sales service to our products, with the minimum possible cost.

By using our site you agree that you use it at your own risk. In no event shall Miamossa and Tselios Bros. and Co. be liable to you for any indirect, consequential, incidental, or prunitive damages, including lost profit damages, provoked by your use of our site. Also, given the unpredictability of technology and the online environment, we cannot guarantee that the use of this web-site will be error-free, or that our site will be free of viruses and other harmful elements.

We are not responsible for any delays in orders, although we make all the necessary efforts to have your order in time. In case that the reason for the delay is a failure or omission in our system or services, we will try to retrieve our mistake in a spirit of mutual understanding with the customer.

Legal dispute

By using our web site you agree that any legal dispute shall be governed by the laws of Greece and responsible for any legal dispute are the Greek Courts.

Returns policy

You can return any of the products of your order or your entire orders within 20 days from the day delivered to you and ask for replacement, or -under some conditions- for a full refund of your money.

In case that we have sent a wrong product to you (not as a result of your mistyping) we are obliged to send the right product to you without any additional cost. In case that the product ordered is out of stock, we will make a full refund of your money, including shipping cost, after receiving the product that has been sent to you by mistake.

If for any reason you have changed your mind about your order, if you do not like the products that you received or if you have ordered and received wrong size, you have the right to return part of, or your entire order to us and ask for replacement or refund of your money. The products must be in their original packaging (including their tags) and you should make the procedure within 20 days from the day that your order has been delivered. You will be charged for the transportation cost of the return.

If any of the products that you received is defective, or has been damaged during transportation, you have the right to return the defective or damaged items and ask for replacement or refund of your money. We will pay the transportation cost for the return. Slight differences in the colors or the texture of the products (especially the ones in the handmade jewels and other accessories) are not considered as defects.

In any case the returned products must be in their original packaging with the appropriate documentation (receipt or invoice). For detailed information about returns procedure, please visit our page about Returns Policy.

Order cancellation

In case that you have changed your mind for any reason and you would like to cancel your order before this has been dispatched, please call us as soon as possible at 0030 210 6010825 or e-mail us at info@miamossa.com so that we can proceed to manual cancellation.

Payment

Credit card

You can pay for your order using all major credit cards (Visa, MasterCard, Diners, American Express). Transaction security is guaranteed by PayPal, one of the most reliable and probably the biggest payment platform globally, which is integrated in our system.  Therefore, if you choose “Payment by credit card” during checkout, you will be transferred to PayPal’s safe “environment” and all data or information that you enter is processed securely (with the highest standards of SSL-128bit encryption) by PayPal. Please note that in order to pay by credit card you do not need a PayPal account.

PayPal money transfer

Alternatively, you can use your PayPal account which is linked to a bank account to transfer the amount needed for your order.

Cash

Alternatively, you can reserve the code for which you are interested in by calling us in 210-6007998 and receive your order from our physical shop "Poua", Agiou Ioannou Street 18-20, Agia Paraskevi Zipcode: 15342, Athens

Bank Account

Piraeus Bank: GR94 0172 0090 0050 0901 4547 610

National Bank: GR96 0110 0990 0000 0994 4011 072

Shipment

All orders within EU are sent by Standard Post. Please allow 3-10 days to receive your order. For orders over 60 € shipping is free. For all orders below 60 € there is a flat rate of 6 € per order regardless of the number of items included.

For the rest of the world there is a flat rate of 8 € per order, regardless of the number of items included. Please allow 7-15 days to receive your order.

In case that you have not received your order within the above-mentioned times, please feel free to contact us for more information.

Security

Encryption

In order to ensure that your personal data is secure (password, address, phone numbers, credit card details etc.), and there is no possibility of it becoming available to third parties, all sensitive personal information is encrypted using 128-bit secure sockets layer (SSL) technology. In order for SSL security to work, you must use an SSL enabled browser.

Secure Socket Layer (SSL) is a way of encoding information that you insert in our system until we receive it. Then this information is decoded so that we can read it. This way it is secured that a third party will not interfere with or use the sensitive data that you entrust us.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore when you transfer any information to our site, you do so at your own risk.

Login

Access to your personal account is performed through 2 unique codes, your username and password. Both security codes are personal, they have been chosen by you and you are responsible for keeping them private. Giving them to third parties, even to friends of yours, relatives etc., can potentially lead to misuse of your account, such as orders that have not been approved by you. We strongly recommend that you change your password from time to time for security reasons and include letters, numbers AND symbols in it.

Firewall

Access to our system (data base and other sensitive information) is protected through firewall in our servers.

Payment security

We have made all efforts to completely secure your payments. Transaction security is guaranteed by PayPal, one of the most reliable and probably the biggest payment platform globally, which is integrated in our system.  Therefore, if you choose “Payment by credit card” during checkout, you will be transferred to PayPal’s safe “environment” all data or information that you enter is processed securely (with the highest standards of SSL-128bit encryption) by PayPal. At this stage our system has no interaction with data transferred (so no details of your credit card are stored in our data base).

Please note that in order to pay by credit card you do not need a PayPal account. PayPal is simply the secure platform needed for the transaction to be performed.

Personal data

We collect information from our customers in order to provide them with improved customer service and shopping experience, as well as inform them about products, services and promotions. In certain pages within our site (for example the login page to your account, the newsletter form, the contact form and the checkout process pages) you will be asked to fill in personal data such as name, telephone number, email, postal address and payment information. We may use this information collected online to process and fulfill your order. Also, some of this information will be used in order to offer a more personalized service to you. We make all efforts and use all necessary software to protect this data and keep it safe within our system. For more information about how we protect your personal data please follow the link http://miamossa.com/index.php?route=information/information&information_id=3

E-mails & Newsletters

While your order is being processed you will receive informative e-mails from us. In order to ensure that you receive all e-mails properly, it would be useful for you to check your Spam Inbox as well, since it sometimes happens that e-mail providers label regular e-mails as spam messages.

If you register to our newsletter database you will receive on regular basis e-mails with our site offers, new arrivals and other useful information. In case that you change your mind you may choose not to receive these newsletters at any time, either by simply clicking the relevant link at the top of each newsletter, or by contacting us using the phone numbers/e-mails addresses which you will find in the “Contact” page. You may follow the same procedure if you wish to completely remove your personal data from our system.

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